CQC has publicly stated it is keen to increase the percentage of ‘Outstanding' rated adult social care services. You can be one of them!

Welcome to Outstanding Care Consultancy Ltd. My name is Karen Ritson and I am here to support adult social care providers and registered managers to consolidate their good practice and to achieve an ‘Outstanding’ rating with the Care Quality Commission.

I started Outstanding Care Consultancy Ltd in 2018 after leaving CQC as an inspector of adult social care services. Before this I had 15 years experience working for CQC as a care inspector and I also played a key role in developing the guidance inspectors use to reach a judgement about the ratings they award.

I have been a regular member of local regional CQC panels which decide whether reports should be published with an ‘Outstanding’ rating. During this time I have found that whilst achieving an ‘Outstanding’ rating is about care, skills and resources, it is also crucially about providing the right kind of evidence. Many care service providers who do not recognise this miss out on the rating they deserve.

A high percentage of the services I work with achieve a rating of Outstanding and some have achieved a well deserved rating of Outstanding in all five of the key areas CQC inspect.

It is a frustrating fact that some services do not receive the rating they should.

‘Outstanding Care Consultancy Ltd’ can support you to focus your efforts where they are most effective. You will find out how to present evidence so that your inspector and those who review the draft report will have no question about awarding an ‘Outstanding’ rating.