Testimonials from satisfied customers.

"I would like to take this opportunity to say a massive thank you to you for the time spent with us. We all felt the whole process was extremely beneficial in assisting us with evaluating where we are at as a company. The process provided us with clarity and made us feel much more confident in our preparations for our next CQC inspection.

In addition to the above your recommendations have helped us improve the services and our management systems which we operate. Once again Karen, thank you for your valued services."

Dawn Hartley, Service Manager and owner of Community Support Services (CSS), Halifax.

Dawn and CSS Halifax had a rating of Good. After my involvement they went on to be awarded a well earned Outstanding rating in all 5 of the Key areas of Safe, Effective, Caring, Responsive and Well Led. This is a remarkable achievement and one they are rightly proud of. You can read their CQC report here

You can also listen to a podcast featuring Dawn and myself talking about the excellent work CSS are doing to support people in their own homes. This was recorded just before the service had their CQC inspection. It gives an entertaining and informative overview of this service’s journey to Outstanding.

https://theroadtooutstanding.podbean.com/e/dawn-hartley/

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"Our Outstanding result was achieved with the support and guidance of Karen Ritson. As an independent consultant Karen’s ability to review our care and paperwork with a CQC perspective meant that we could utilise her to gain confidence and prepare for the real thing.

Karen undertook mock inspections that gave myself as manager and our team of staff the practice we required and also recommendations that we could work on to achieve greater outcomes for our service. Karen’s support has helped us to achieve our Outstanding Rating."

Francesca Dey, Registered Manager. Abbeydale Residential Care Home, Ilkley.

You can read Abbeydale’s Outstanding CQC report here

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Other testimonials

"Karen has a calm and reassuring manner which immediately put us all at ease. She explained that we were already operating at a level of Outstanding but that our records did not support this well. We are now working through the action plan we agreed and are looking forward to the return visit so we can show her all our hard work."

S.W. Care Home Owner, West Yorkshire

"Karen is professional and approachable. She has taken the anxiety out of the inspection process by showing us exactly what inspectors are looking for when they visit. We are now much better prepared for when CQC arrive and feel confident we can show them we are Outstanding."

D.E. Registered Manager, Care Home, East Midlands