Testimonials from satisfied customers.

Why choose us?

  • 15 years experience as a former CQC inspector of adult social care services
  • Approachable, personable and knowledgable
  • Specialist skills in rating Outstanding care
  • Dedicated and thorough
  • Access to specialist advice through our associates

"Karen has a calm and reassuring manner which immediately put us all at ease. She explained that we were already operating at a level of Outstanding but that our records did not support this well. We are now working through the action plan we agreed and are looking forward to the return visit so we can show her all our hard work."

S.W. Care Home Owner, West Yorkshire

"Karen is professional, approachable and knowledgabe. She has taken the anxiety out of the inspection process by showing us exactly what inspectors are looking for when they visit. We are now much better prepared for when CQC arrive and feel confident we can show them we are Outstanding."

D.E. Registered Manager, Care Home, East Midlands

"Back In 2015 I believed I ran an Outstanding care home, although our last CQC rating was ‘Good’. However, I didn’t know exactly what inspectors were looking for to award a rating of ‘Outstanding’. Because of the work ‘Outstanding Care Consultancy’ has carried out with us, I now have a clear understanding of what we need to do to reach our goal."

K.S. Care Home Owner, North Yorkshire

"As a CQC inspector Karen presented our report to the regional CQC panel with a proposed rating of Outstanding. It was accepted with no queries. We believe this was down to the excellent care we provide, but also to Karen’s recognition of this and her skill at presenting her evidence. We were really glad we had her to fight our corner."

K.D. Care Home Owner, North Yorkshire

"The Inspector was very professional and made everyone feel at ease. The staff remarked on how easy Karen was to engage with and felt comfortable in her presence. Visitors, health care professionals and residents families all commented on how approachable she was.

The Inspector was efficient, she scrutinised everything. She had some fantastic ideas on how to improve certain areas to obtain a better rating. She was able to guide myself and my staff in the right direction, helping us to understand how to achieve this.

Any questions or points raised which were put to her were answered with ease and efficiency. She has a great understanding of her job role. She was reassuring and listened to all our concerns.

Karen made it perfectly clear to myself and my team how we could strive to become more efficient and achieve an outstanding rating. Her reports and feedback were brilliant, easy to read and understand.

The Outstanding Care Consultancy (inspection) was a very positive experience for the home, its staff and the residents living here. Our contact Karen, was very focused on all areas where we could improve our service. Karen has painted the way to a better and well led care service in our traditional home."

Registered Manager, Glencoe Care Home, Whitby, North Yorkshire.